[Resolved]  Trai — non activation of channels with reduced balance - airtel dth

Address:29/1544, Pallavi, Post Kottooli, calicut.16, Kerala, Kozhikode, Kerala, 673016

Customer id [protected]
I have a tv connection with airtel and customer id is mentioned above.
As per your new orders, i have opted for channel with reduced cost per month. Although i had been trying to get activated the channels with reduced tariff, this is not done so far. I have taken up with the operator more than 25 times, through telephone, sms etc. This i had been doing for the last 30 days with no results.
When i contacted their office at calicut, near baby memorial hospital, personally and through phone, they say always they are waiting for the details. Till date details are not available with them.

As per their instruction through tv channel 998, i have sent the prescribed code to their no.[protected] through sms more than 5 times. Than i will get a reply saying that invalid request and sms to 54325. This is a continuing process.

Net result is that i am not allowed to reduce the cost of monthly tariff,, and to make my own pack.
I request you to kindly hep me.
Raja subramanian
[protected]
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Mar 4, 2019
Complaint marked as Resolved 
My problem is not solved nor anybody contacted me to solve the problem through e mail or telephone. Complaint still exists and not solved. Phone No.9447468503
TRAI customer support has been notified about the posted complaint.
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