[Resolved]  Trai — not able to recharge according to new trai rules

Address:sanjay So satpal nehra VPO Balsamand, Hisar, Haryana, 125001

I am subscriber of videocon d2h my account no-6277230, i want to view sum particular sets of channels but i am not able recharge, they are continously forcing to recharge according to their will, according to companys plan it will cost me 500 and i am doing it for 250 accornding to sellected channels, when ever we try to contact them there is no response at all, due to this issue we haven't recharged it and its going to be 3 week now.
I just want to watch the selected channels.
Phone number - [protected]
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Aug 8, 2021
Complaint marked as Resolved 
TRAI customer support has been notified about the posted complaint.
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Customer care not responding to queries for any issues .
d2h Customer Care's response, Mar 23, 2019
Dear Monty,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h
Dear Sanjay,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

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