Trai — package change without information by videocon d2h

Address:

560043

I am having an issue with the D2H connection where there are few packages got added with out my knowledge and raised so many complaints and the issue is not resolved.

I recharged an amount of Rs 500 on 19-Feb-2019 and selected the base package plus few channels of my interest and the total amount it showed was around Rs 346. As per this per day it should cost me around Rs12 but today due to issue on videocon D2H side the amount which is getting deducted was more than Rs 45.

Based on the discussion the customer care i tried to create a package of my channels and still see the same issue. I tried both web site and mobile app which was suggested by D2H team.

I requested them to reset to the base package till the issue is resolved and refund the amount which was deducted from my account.

It is almost nearing 2 months that i am following up with Videcon D2H connection and raised so many complaints and the issue is not resolved. I am following up with this issue for last 2 months no one is bothered to resolve this.

Please look into this issue at the earliest.