Trai — porta request reject with wrong reason

Address:

Version Systems Pvt Ltd , 20-21 pranav complex raiya road rajkot, Rajkot, Gujarat, 360007

Dear team

I have requested to port my vodafone to jio and clear advance payment, we were requested on 9-aug-2019 and we were made advance payment of all number but vodafone has been rejected my port request due to outstanding amount and it is not valid reason because i have already visit to vodafone store and calculate amount and he accepted no outstanding on our account so please help me out.