Trai — postpaid connection convert to prepaid

Address:	Pune, Maharashtra, 411009
Website:	Vodafone

I want to transfer my postpaid number [protected] to prepaid by the name of dhirajkumar surendra sethiya and submitted all required documents with full and final paymentrs.752/- each for my both number to your vodafone store, shop no.3& 4, tapsya plaza, chichwad on 31st july 2018.
While submission of documents & payment vodafone person at store assure me that this will take 48 hours and also he giving prepaid cards to us.

Am waiting for 64 hours but nothing can happen so i called customer care for complaint that time he tells that there is no any type of request submitted by vodafone stored so it wouldn't happen yet. Complaint number is

* (Hello! Your service registration number[protected] is registered on 03-aug-18. We shall respond to your query by saturday 04-aug-18 11:20a. M.)*

But nothing happens today also so again i made complaint on 4th aug 2018 on 11.15 pm and sr no. Is[protected] &[protected].

Now please let me know as a corporate customer don't you have value o[censored]s. Despite of several complaint nothing can happen. This type o[censored]seless service is not expecting from a reputed company vodafone.

In this regards please take required action on vodafone, chinchwad store and solve my problem.
Am also sending copy of this mail to trai also.

Kindly do the needful urgently.
Thanks & regards
Dhirajkumar surendra sethiya