Trai — regarding harassment while want to idea postpaid to prepaid

Address:Amritsar, Punjab, 143501

Dear Sir

with reference to above, i want to inform you that i have two numbers of idea running since long. From last 4 -5 month these numbers are not in my use, due to which i have to pay extra bills. in this regards first, i asked the customer care the process from idea postpaid to prepaid number conversion they told me that whenever you reach any of our idea store, they will give you on the spot the prepaid sim of idea.So Today i visited a idea store in the name of M/s Satpal Telecom batala road opposite Celebration mall.this location is far from 10 kms from my resident. where a representative denied me to convert the same and told me you have to visit again on 01st or 2nd June again to do this work now it is not possible.Sir i am an employee of nationalized bank so i am not able to visit there in working time so you are requested to kindly look into the matter and resolve the problem as soon as possible.
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TRAI customer support has been notified about the posted complaint.
May 28, 2019
Updated by verma.ravi36
my both numbers are[protected] and[protected]
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