Trai — regarding reactivation sim card [protected]

Address:	New Delhi, Delhi, 110015
Website:	www.jio.com

I am mailed to jio

Dear sir,

I am shradha mishra my mob no. +91-[protected] connection jio. My number is block by company’s side on 3rd dec 2018 time 4:30pm and i contact jio customer care, after sharing my problem they said everything is fine from our end and i need to visit service centre, same day i visited jio service centre which was luckily near to my home (My jio center shop no.9 old market ramesh nagar delhi[protected] and when they check they informed me some problem in my connection and need to change the sim and they provide me new sim of same number (Iccid :[protected]) and informed me it will activate within 12 hrs but when its already more than 48 hrs and its not been activated i visit the same jio service centre again on 5th dec. That time they informed me that my number is not showing in jio system then i told explain them that this number has been port from idea to jio on 7th feb 2018 and i have done my first recharge from the same centre on 7th feb 2018 but they were clueless and asked me to wait as they will check and will contact me back. Next day i received a call from the same guy and he confirmed me that my number is marked under dnd system because of several complains against my number.

As i was blank that time and for confirmation, i called up to jio customer care then the lady told me she will process to active this number and also will send mgs on my alternative number which i have given to them.

After that, i have received below given 2 messages

1. Massage

Dear customer,

We have received a dnd from complaint (Dnd-customer complain about telemarketing/promotional activity from your jio no. [protected]. Service of this number will be disconnected shortly. Thank you, team jio

And

2. Massage

Dear customer,

We regret the delay activation of your jio number [protected]. Your service request no. Is sr00000tis2m. We are processing your order at the earliest and shall reach you with an update by[protected]. Your patience is appreciated. Thank you, team jio.

After all this i was relaxed and sure my number will activate soon but when till today noon it's not activated, i called jio customer care again and get to know something new that my number will never be activated again because this number i have used for telemarketing and sending promotional messages. So, we can not help you to activate your number, and it’s deactivated from trai.

When i thought about so came to my mind that i have sent around 80-85 messages on 23rd november because i changed my job and need to inform all my old customers about the same and can’t do the same from company number as i was leaving from there. I need to inform and tell them this will be my regular contact and if they need any help so can contact me on my direct number.

I just want to know is this a crime to send the messages to existing customers and as far as i know, i just sent 80-85 msgs and none of my customers used dnd against my message because they need my help if any problem in our product.

This is my personal number and its important for me because its too old and on my each and every govt. Document and id such as aadhar card, passport, bank account and even my university i have used this personal number so if this number deactivated then will be so many problems for me.

I request you to kindly look at the matter urgently because these days if we change or stop our mobile number suddenly means its huge loss as it’s an identity.

Thanks, and regards

Shradha mishra

Deactivated jio number - +91-[protected]

Address: 3/128 2nd floor ramesh nagar new delhi-110015

Alternate number.. +91-[protected]

But till date not receive any response...
Im regular mail & call