Trai — regarding recharge of rs.250/- for videocon d2h

Address:Thane, Maharashtra, 421501

I am using videocon d2h set top box. Today i have recharged for rs.250/- vide amazon pay ref no.[protected] dtd. 18.08.19, but they have still not started my set top box service. I am continuously trying to call on [protected], but since last 5 hours phone getting disconnected automatically. Also i have called on their toll free no. [protected], but same issue with this no. Too.

Whenever i called on their customercare no., but not getting connected. This is permanent issue with their service.

Request you to kindly solve this issue at the earliest.
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TRAI customer support has been notified about the posted complaint.
Aug 18, 2019
Updated by Girish Gohil
My customer Id is[protected]
Complaint comments 

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Dear Girish,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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