Trai — regarding service engineer visit | |||
As i recharged my videocon d2h on 18th july 2019 after 2days later my set top box was not responding with the remote. I logged complain regarding this issue several times to the customer care and mailed also twice on 1aug & 14 aug 2019, but till date neither the service engineer nor any service team call came. Waiting from 1month on their assurances no one came and my issue is still unresolved. I request you to please help to strength the rpower of customer to avoid these circumstances in future. Still i am getting assurances from their ends but not solution. Please do the needful regarding this issue. My customer id is 37312954 in the name of rajat kumar sharma. I hope you will take suitable action soon. Thanks Was this information helpful? | |||
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TRAI customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
In June the cable was not working for 3 days, in July it was not working for 6 days.now I have not paid bill for this month because i was requesting for Compensation. Now the operator is not agreeing to any of this and every time they say it's technical problem and informed that as per our terms and conditions we can not honor compensation.
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Barbhuva's reply, Aug 25, 2019
Icc cable network
Dear sir,
trai new rate of cabal channel is very costly rate my house DTH recharge is 338/- rupees
my old Recharge is 100/- per month but
Current Month recharge 338-
so kindly humbal Request is very Poor recharge in TRAI here.
trai new rate of cabal channel is very costly rate my house DTH recharge is 338/- rupees
my old Recharge is 100/- per month but
Current Month recharge 338-
so kindly humbal Request is very Poor recharge in TRAI here.
Dear Rajat,
We would like to inform you that the service team has successfully replaced the STB. Furthermore, we have successfully credited the waiver of Rs.413.96/- as per downtime complaint. Kindly let us know if you need any further assistance.
Thanks & regards
We would like to inform you that the service team has successfully replaced the STB. Furthermore, we have successfully credited the waiver of Rs.413.96/- as per downtime complaint. Kindly let us know if you need any further assistance.
Thanks & regards
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We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards