Trai — siti cable not following trai guidelines on tv channel choice in behala kolkata

Address:

Kolkata, West Bengal, 700034

Even though channel choice list was submitted to lco the following pack was loaded against my card. Details given below :
Vc no [protected]
Account status : active
Subscriber id 15634808
User name : sudeshna bose
Renewal date
[protected]
Your current packages

Sr no package/channel name packcode billing cycle package
1 popular-bengali snl kol-1 30781 30 days dpo pack

Package start date package price
[protected] 61.86
Unique channel count 106
Sub-total 61.86
Network capacity fees 150
Gst 18 % 38.13
Total package price 249.99
Online modification is also dsabled. Screenshot attached.
Modify your existing pack

Popular-bengali snl kol-1 30781 30 days dpo pack 31-jan-2019 61.86

* package/channel can be deleted after 30 days from the package start date.
Add a new dpo / broadcaster / ala carte pack
Kindly take necessary action.