Trai — sun direct recharge amount but they are not providing channels for the same

Sun direct has provided list of channels and amount for each package, we have paid amount and now they are not providing the channels that we paid for, when we call them and ask for the reason, they said they won't provide the channels and they are not able to listen our concerns. Now they are saying we can't provide the channels right now, hence they are closing my request for the same.