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Trai — tata docomo blocking port number sms and preventing users to port to other providers

My tatadocomo mobile number [protected] recently [5 days back] recharged with 350 rs unlimited [pack o[censored]nlimited call, sms etc for 84 days], but when i tried to port my sim number from docomo. I send the port message. It's not sending the message instead getting alert "you don't have sufficient balance". When i tried to send other messages it's going without any problem. Please help so that i can port my number to some other service providers
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Complaint Status


[Jan 30, 2019] TRAI customer support has been notified about the posted complaint.
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    TRAI
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