Trai — trai regulation not implemented

Raj Muthu

from Chennai, Tamil Nadu

Address:

600019

I have connecction of dth the provider is d2h (Earlier videocond2h) they didn't allowed to choose channel list what we want for fta as per trai freedom of choose should be given except dd channels we have to choose (Dd channels 25. Other than the dd channels) for the fta channels of 100...75 channels should be given as per our choise but they said it can't. From february 1 onwards i cant contact the customer service of my service provider (D2h) they didn't give correct package channels (Broadcoster bouqets) some channels are not given... But they deduct amount including that channnels and instead of rectifying my complaints they said "if you dont want our service you may go to others" and i asked them complaint to consumer court they said "you can" but before that i want make sure with trai pls rectify this problem and clarify the freedom of choose... Before this regulation my dth amount was low but now amount gone high and my blood pressure also... And also i cnnot contact your's contact nos also mentioned in trai website the calls says check the no you have dialled... So pls resolve my problems

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TRAI customer support has been notified about the posted complaint.

Feb 19, 2019

Updated by Raj Muthu iam from chennai so i need only tamil channels more. but in fta 100 channels they(D2H) give other languges are more .. and shopping channels more than 15(like naaptol and home shop 18) ... why i need shopping channels.. i need my language channels only not shopping channels

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Comments

shantsoft

from Noida, Uttar Pradesh

Since last 1.5 weeks I have opted for my package for tata sky dth and I got message also but till date the plans have not changed and is costlier than what I opted for. Also multi TV charges have been raised to 400 per month which is higher than a simple package which I can opt for. Mi id for tata sky is [protected]

Gaur1984

from Bhopal, Madhya Pradesh

My home area Jio net data speed very poor bad IAM jio care already completed but not solved my problem my number
[protected]
My home location Suriya pura near SBS School morar GWALIOR 474006

Jaik87

from Gurgaon, Haryana

My custmer id 0426E61A mob no. [protected] jata shanker tripathi

As per agreement of my pkg all paid chanel are free till one year including HD chanel but company sudenly remove all HD chanel from last 3 4 days

When i aak cc he said that the trai had said to close the HD chanel

ska_1987

from Surat, Gujarat

I am videocon d2h customer having customer id[protected].During creation of own pack basic service tier having 100 channel with DD channel, 75 channel can not remove except DD channel which is mismatched with your new rules. So please clarify and take appropriate action for resolved this type of problems.

Bimal Kumar Raul

from Bhubaneshwar, Odisha

Sir
I am deprived of getting proper service from Videocon d2h and my customer I'd no is 71720290 and my address is Kosala, angular dist and state odisja.

Swapnil There

from Pune, Maharashtra

I try to calling at Videocon D2h Customer Care No. But The Reply Is "Our Helpline Service Is Busy Try Again Later. But When I Dailed This Number They Told Again And Again.Sometimes Call Cut Automatically.And My Set Top Box Cannot Displayed Only Messgae Is There Your Account Balance Is Low.