Trai — unauthorised call on sunday 19/08/2018 from hdfc bank

Address:

Ludhiana, Punjab, 142026

Dear sir,

Today i got one call from[protected]. At around 11.30 am dated 19/08/2018

The person told me that he is from hdfc bank and asked me to deposit the emi of my loan account

I asked him to identify himself with employee id and inquired him that banks are not allowed to call on public holidays or on sunday as per trai regulations, to which he replied that they have been authorized by the bank to call on sunday and there is no restrictions on them

To which he handed over he handed over the phone to his senior and the same incident repeated again an his senior also did not identify himself and told me that they can call on any day any time

When i asked him that how an i be sure that they are from bank, he does not have any satisfactory answer, only information i got from him he is that his name is muni

I want that to know,

If there is any provision for these banks which allows them to call at any time or on any day?

If no provision, how can these people can disturb our peace of mind and call at any time or on any day?

Compensation from the people who broke the law and rights of a common citizen which are guarded by trai

I am hope ful that at least there is an institution like trai on whom a common man can put a trust

Plz do the needful...

Regards

Pankaj goel