Comments
Customer name Pankaj Agarwal
Customer I d ...[protected]
D2h videocon recharge 1299 but charging 5000 for year pack complaint message is there but no action and when I call them they put off the mobile.
Because of rude behaviour we are not recharging another 5 connection.
My email address is...[protected]@gmail.com
Customer I d ...[protected]
D2h videocon recharge 1299 but charging 5000 for year pack complaint message is there but no action and when I call them they put off the mobile.
Because of rude behaviour we are not recharging another 5 connection.
My email address is...[protected]@gmail.com
d2h Customer Care's response, May 22, 2019
Dear Pankaj,
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Thanks & regards
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Thanks & regards
Dear Customer (sandy240),
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
Dear Customer (sandy240),
We would like to inform you that your connection is in deactivated status right now due to a low d2h account balance and request you to recharge your connection so that we can work in this regard. Furthermore, kindly get back to us on [protected]@d2h.com after recharge.
Thanks & regards
We would like to inform you that your connection is in deactivated status right now due to a low d2h account balance and request you to recharge your connection so that we can work in this regard. Furthermore, kindly get back to us on [protected]@d2h.com after recharge.
Thanks & regards
Well I want to Recharge but unable to select my desired packs with No Display of my 3 cards(1 primary 2 mirror) on your site for which I have complained too and even a image attached in this complaint regarding this and not giving right to Select my desired channels which is against TRAI Rules, so how can I recharge and for what amount and you are over charging for ncf why I should I recharge for more, You are not listening even now then wo
uld have paid me Back the extra amount that I Recharged? Never you would have given and why are you diverting the topic, what happened to complain and The Reference No. Are just making a formality just posting any message. While query is clearly related to my account recharge itself I want to Recharge but can't until you solve my Problems.
uld have paid me Back the extra amount that I Recharged? Never you would have given and why are you diverting the topic, what happened to complain and The Reference No. Are just making a formality just posting any message. While query is clearly related to my account recharge itself I want to Recharge but can't until you solve my Problems.
d2h Customer Care's response, May 25, 2019
Dear Customer (sandy240),
Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.
Thanks & regards
Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.
Thanks & regards
Dear Customer (sandy240),
We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.
Thanks & regards
We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.
Thanks & regards
Dear Customer (sandy240),
In order to simplify the complexes, Write us the list of your desired channels/packs on [protected]@d2h.com. As per the TRAI guidelines, we will help you to enjoy your favorite channels on fair rates and will assist you in the best possible way.
Thanks & regards
In order to simplify the complexes, Write us the list of your desired channels/packs on [protected]@d2h.com. As per the TRAI guidelines, we will help you to enjoy your favorite channels on fair rates and will assist you in the best possible way.
Thanks & regards
Dear Customer (sandy240),
We regret the inconvenience caused to you. We have re-escalated your concern to the team. Kindly allow us some time, we'll ensure this gets resolved for you soon.
Thanks & regards
We regret the inconvenience caused to you. We have re-escalated your concern to the team. Kindly allow us some time, we'll ensure this gets resolved for you soon.
Thanks & regards
Dear Customer (sandy240),
We would like to inform you that we have checked that the required package has been already activated in your all 3 connections and it will not be changed without your consent. Kindly let us know if you need any further assistance.
Thanks & regards
We would like to inform you that we have checked that the required package has been already activated in your all 3 connections and it will not be changed without your consent. Kindly let us know if you need any further assistance.
Thanks & regards
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If i paid my emi and dues also am i thief?