Submit a Complaint
Satellite, Cable DTH TV
TRAI

Trai — videocon d2h customer service not giving service to me

Address:411058

Sir, i am a customer of vidioon d2h. I have 2 dish connections of direct to home service. My customer identity number is 14160286. I have subscribed for goldcgold combo plan for both connections. For that i pay monthly 570 rupees to the company. From february i can't see the channels i have subscribed in the gold combo plan. The charges are deducted as per plan everyday. I have called customer service more 100 times in last 40 days. The customer service numbers are busy all the time. When it is connected they says system is down. I have registered one complaint with company (Complaint no.[protected] but not resolved by the company. I want to complain about the company policy. Please help me as soon as possible.
Was this information helpful?
No (0)
Yes (0)
TRAI customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

Related TRAI reviews

[Resolved]Trai - Subject: Urgent Request for Refund of Security Deposit for Jio Fiber and Jio Postpaid Sim[Resolved]Trai - Mobile numbers not released 9251077049 & 9214432343[Resolved]Trai - To remove unauthorized Cell Tower on the top of H.No. 8-3-204/6, Saikrishna Nilayam, Vengalarao Nagar1[Resolved]Trai - Raise complaint against cable operator[Resolved]Trai - Airtel company Ltd
View all 4720 TRAI Reviews

Comments

1 Review
Mumbai City, Maharashtra, India

Sir, I am a customer of Vidioon d2h. I have 2 dish connections of direct to home service. My customer Identity Number is 49487980. I have subscribed for GoldcGold combo plan for both connections. For that I pay monthly 570 Rupees to the company. From February I can't see the channels I have subscribed in the Gold combo plan. The charges are deducted as per plan everyday. I have called Customer service more 100 times in last 40 days. The customer service numbers are busy all the time. When it is connected they says system is down. I have registered one complaint with company (complaint no.[protected] but not resolved by the company. I want to Complain about the company policy. Please help me as soon as possible.
Reply
d2h Customer Care's response, Mar 15, 2019
Dear Ajay,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
d2h Customer Care's response, Mar 26, 2019
Dear Ajay,

As discussed over the call on RTN ( 9967912913 ), you wanted to know mirror connection status which is currently inactive. You also inquired for package change process information shared that you can make changes in the package via application or website.

Regards,
Team d2h
Dear Vishal,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
Reply
Dear Vishal,

We would like to inform you that as per discussion over the call with you on RTN- [protected], your package already migrated as per your request.

Regards,
Team d2h
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    TRAI
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    4720
    Pending
    0
    Resolved
    480
    View all 4720 TRAI reviews & complaints
    TRAI Address
    Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon, India - 123506
    View all TRAI contact information