[Resolved]  Trai — videocon d2h - not activating my pack and charging extra after multiple requests

Address:

411027

My customer id is 40249967. I am user of d2h (Previously videocond2h).

Issue1 - they have activated one addon 'thriller active'. I raised multiple reqeusts through call and mail but they did not stop that addon and keep deducting money.
Moreoever, after 2 mails, they said they deactivated it. But when i checked it is active and it is still active.

Issue2- i have selected few channels on their site to make my own channel pack. They have activated the hannels which i requested but other channels like star channels are still active and they are still deducting money.

I also mailed them that stop 'thriller active' add on and also stop other 'extra channels' which i have not selected and stop deducting money. But no response from them. I also mailed that i will complain to trai but they are fearless and not doing anything and keep deducing money even today.

Please help.