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Trai — videocon d2h not resolve their complaints

Address:Vpo- Rehan(Sakri road) near Radha swamisatsang, teh nurpur, distt- kangra, Kangra, Himachal Pradesh, 176022

I am customer videocon d2h i (D[protected] last 5-6 year, now i have problem with setup box since 13 may 19 but problem not solve till time, my recharge is wasting daily because setup box is not working... I am complain to much time in customer care helpline. My complain automatically closed without any solution by engineer visitor... I m falling very disappointed with their response. Plz take necessary action on them
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Dear Customer (Sandy508),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
 
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Sandy508's [Complaint's author] reply, May 26, 2019
My reg mobile no 8988231666, costumer id 114419482
My reg mobile no [protected], costumer id[protected]
Reply
d2h Customer Care's response, May 27, 2019
Dear Customer (Sandy508),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Dear Customer (Sandy508),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
 
Thanks & regards
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