Trai — videocon d2h not subscribed us to the channels which we selected

 
1 Review
Karkala, Udupi District, Karnataka, India
 KRISHNARAJ S. POOJARY on Feb 9, 2019
Hi, i have opted for the new free/pay channels and broadcasters bouquets on 27th jan. Before that i had subscribed for videocon's platinum hd south plan with sports channels which is the top most pack. But from last 5 days we are not able to see the channels which we had earlier and also which i opted as per the new trai guidelines. Seems like videocon as downgraded our subscription to the base pack. From last 5 days i am trying to complaint regarding the same but there is no way to contact them. Their website is down, customer care number is not connecting it just simply disconnects after 15 mins. They are not responding to my email as well. So i would request you to take strict action against them. And also ask them to subscribe us for the channel which we opted asap. Also they should extend my next recharge due amount by 5 days as we were not able to see the channels.

Here is my customer id:7801016

Complaint Status


[Feb 10, 2019] TRAI customer support has been notified about the posted complaint.
Updated by KRISHNARAJ S. POOJARY, Feb 09, 2019
These are the channels and bouquets list I want to subscribe for

Broadcaster Channel category price defination language
9X MEDIA PRIVATE LIMITED 9X JALWA NON-NEWS 0
9X MEDIA PRIVATE LIMITED 9XM NON-NEWS 0
9X MEDIA PRIVATE LIMITED 9XO NON-NEWS 0
B4U TELEVISION NETWORK I PVT. LTD. B4U MUSIC NON-NEWS 0
KASTHURI MEDIAS PRIVATE LIMITED Kasthuri NEWS 0
KASTHURI MEDIAS PRIVATE LIMITED Kasthuri News 24 NEWS 0
INFORMATION TV PRIVATE LIMITED NewsX Kannada NEWS 0
ASSOCIATED BROADCASTING COMPANY PRIVATE LIMITED TV9 KANNADA NEWS 0
WRITEMEN MEDIA PRIVATE LIMITED Public TV NEWS 0
Zee Entertainment Enterprises Limited & Pictures HD Movies 19.00 HD English/Hindi
STAR India Private Limited Baby TV HD Kids 1.00 HD English/Hindi
STAR India Private Limited National Geographic HD Infotainment 10.00 HD English/Hindi
STAR India Private Limited Star Gold HD Movies 10.00 HD Hindi
STAR India Private Limited Star Gold Select HD Movies 10.00 HD Hindi
STAR India Private Limited Star Plus HD GEC 19.00 HD Hindi
STAR India Private Limited Star Sports HD 1 Sports 19.00 HD English/Hindi
STAR India Private Limited Star Sports HD 2 Sports 19.00 HD English/Hindi
Zee Entertainment Enterprises Limited Zee Cinema HD Movies 19.00 HD Hindi
Zee Entertainment Enterprises Limited Zee TV HD GEC 19.00 HD Hindi
Zee Entertainment Enterprises Limited & Flix HD Movies 19.00 HD English
STAR India Private Limited Star Movies HD Movies 19.00 HD English
STAR India Private Limited Star Movies Select HD Movies 10.00 HD English
Bennett, Coleman & Company Limited (Times Network) Times Now HD News 5.00 HD English
Celebrities Management Pvt Limited Travel XP HD Lifestyle 9.00 HD English
STAR India Private Limited Star Suvarna HD GEC 19.00 HD Kannada
SUN TV Network Limited Udaya TV HD GEC 19.00 HD Kannada
Zee Entertainment Enterprises Limited Zee Kannada HD GEC 19.00 HD Kannada
SUN TV Network Limited Udaya Movies Movies 16.00 SD Kannada
SUN TV Network Limited Udaya Music Music 6.00 SD Kannada
STAR India Private Limited Suvarna Plus Movies 5.00 SD Kannada
Bennett, Coleman & Company Limited (Times Network) Movies Now HD Movies 12.00 HD English

Bouquets List

Happy India Platinum HD 90 (A)
Hindi News HD Bouquet
HD BOUQUET 3 INFOTAINMENT HIGH DEFINITION PACK
Karnataka Value HD
Updated by KRISHNARAJ S. POOJARY, Feb 19, 2019
still not resolved :(
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    Trai - videocon d2h not subscribed us to the channels which we selected