Trai — videocon d2h set up box

bindu_binz

from Delhi, Delhi

Address:

New Delhi, Delhi, 110062

I am writing this complaint with great dissatisfaction and agony. As complaint through calls, email to nodal officers and on social media all went under noticed. I have been following up since last 15 days but no response received on my complaint. To brief about my issue, i would like to inform that on december 30, 2018 there was a short circuit in my set up box due to which it was stopped working. To get this issue fixed i have tried calling toll free number for whole day starting from 10 in the morning but to my great surprise i was able to connect with the toll free number in the evening around 7. Wherein i have dictated my issue to 4 different person however i have not been given with any resolution.
I logged a complaint wherein i hv been informed that engineer would visit between 24 hours however engineer has visited at my place after good 2 days and multiple calls which i was not able to connect. Also, if the fault was off set up box then why i am required to make the payment of the same.
Thus, seek your intervention for above-mentioned and apprise.

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TRAI customer support has been notified about the posted complaint.

Jan 16, 2019

Updated by bindu_binz I am writing this complaint with great dissatisfaction and agony.As complaint through calls, email to nodal officers and on social media all went under noticed. I have been following up since last 15 days but no response received on my complaint. To brief about my issue, I would like to inform that on December 30, 2018 there was a short circuit in my set up box due to which it was stopped working . To get this issue fixed I have tried calling toll free number for whole day starting from 10 in the morning but to my great surprise I was able to connect with the Toll free number in the evening around 7. Wherein I have dictated my issue to 4 different person however I have not been given with any resolution.
I logged a complaint wherein I hv been informed that engineer would visit between 24 hours however engineer has visited at my place after good 2 days and multiple calls which I was not able to connect. Also, if the fault was off set up box then why I am required to make the payment of the same.
Thus, seek your intervention for above-mentioned and apprise.