Trai — videocon dth - illegally reducing the subscription end date

Address:

110096

My Customer id of Videocon dth is[protected] and I have been continuously troubled by Videocon dth, they earlier had reduced my subscription end date without any reason and again they have done that for which I am making a complain, The subscription end date was 30 August 2018 after the recharge done on 26 July 2018, then it was 3 September 2018 . All supporting documents attached .
As per buyer protection rule of Videocon dth subscription end date can not be changed, that too when I have not subscribe any new package or channel .Videocon dth is neither reinstating the earlier subscription date of 3 Sep'18 nor is replying on my complain.
They also have removed all music channels, pogo channel which was under paid pack for which I had made the complain as well . But at Videocon dth nobody is bother to reply on my complaint .