Trai — vodafone postpaid to prepaid conversion issue

Address:

600089

I changed my vodafone plan from post paid to prepaid in vodafone showroom on friday. Vodafone employee told that, transaction happen only by monday, so it won't impact the weekends.

But my postpaid signal lost at saturday 3 pm and got the prepaid signal only at 7:45 pm. After all the televerification success, i unable to connect the call and endup with low balance to make a call. But i paid for 3 month subscription in the vodefone showroom.

When i called customer care from my friend number, they told, number will be activated only by monday since showroom is off in the weekend. How can they cut the existing network in the weekend if they active the sim only by weekdays?

They should allow atleast income calls and sms because the televerification is done. How can i do any online transaction without otp? How can i travel without incoming calls?

Why should i paid my postpaid till monday? (Saturday/sunday and monday)

Vodafone doesn't have any answers... One of the worst customer support if you reach them for any issues.