[Resolved]  Travel Triangle — a trip that I booked

I am a travel agent and booked a trip for my client (A query that i got through travel triangle). As per their terms and conditions, they charge 6.50% commission from the travel agent on the land part of the package sold.
So as per that i kept their commission and sold the package. Now when it came to transferring the amount to our account, they did not transfer the amount completely and held inr 3, 932/- extra apart from the commission they had to keep.
Even after providing the flight and hotel proof thrice, still they are not ready to revert to the mails and look into the matter and transfer the amount.
One of the executive named rohit jaiwal sent me a mai lon 28th jan confirming that we have looked into the matter and the amount will be transferred today & will reflect in our account on 29th jan 2020. Which did not happen. Since then i had been chasing them over the mails and calls, but not getting any reverts from travel triangle team.

Seeking your help in this. Looking forward for a quick revert and resolution to this..