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[Resolved]  Travel Triangle — agent update cab timings and terms and conditions post payment and refused refund

I had booked a trip from delhi to nainital and back via travel triangle which included various hotels and swift dzire cab on apr 23, 2019. The agent provided me the options and quotations and on acceptance of the same they generated an invoice for same.in the invoice they had attached some terms and conditions which i went through and accepted and made the payment for 1st installment on the same day. However, just the next day along with hotel vouchers they sent me a new set of t&c which mentioned cab will be only provided from 10a. M to 6 p. M and any extra usage is chargeable. Also, they made another condition that dzire will be provided on availability basis. I contacted them and tried to reason out that since payment has been made there should be no such terms added. I was rudely told this is done like this to every customer and since i did not enquire about extra charges it is my fault. I had clearly asked the sales representative that are there any extra charges to which she mentioned there are none.

I mailed travel triangle's customer service with the exact before and after t&c pdfs but its been 3 days and they have not responded. I talked multiple times to sales reps and none of them provide me a resolution
agent update cab timings and terms and conditions post payment and refused refund
agent update cab timings and terms and conditions post payment and refused refund
agent update cab timings and terms and conditions post payment and refused refund
agent update cab timings and terms and conditions post payment and refused refund
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Complaint marked as Resolved Jun 1, 2019

Complaint Status


[Apr 30, 2019] Travel Triangle customer support has been notified about the posted complaint.
Updated by sinha_abh Apr 29, 2019 Booking Id: 4552406
3 images are T&C updated after receiving payments
last images is T&C mentioned in 1st T&C shared.
I received these as pdf attachments from them.
Even with the second T&C, the time mentioned here is 7 A.M to 6 P.M but they are providing cab only from 10 A.M to 7 P.M
Attached are the screenshots of the chat with this agent

Verified Support
Travel Triangle Customer Care's response May 01, 2019 Hello Abhishek,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. Be rest assured that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle
Verified Support
Travel Triangle Customer Care's response Jul 17, 2019 Hello Abhishek!

Apologies for the inconvenience caused during the trip. Our travel agents try to provide only the best of the services to our customers. Regret if your expectations were not met. We have gone through your feedback in detail and already reached out to explain the same to you. While we can't offer any resolution that you're looking for, we assure you that your feedback will help us improve our services. We would hope to serve you again.

Regards,
Aditi | Team TravelTriangle
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