[Resolved]  Travel Triangle — agent update cab timings and terms and conditions post payment and refused refund

I had booked a trip from delhi to nainital and back via travel triangle which included various hotels and swift dzire cab on apr 23, 2019. The agent provided me the options and quotations and on acceptance of the same they generated an invoice for same.in the invoice they had attached some terms and conditions which i went through and accepted and made the payment for 1st installment on the same day. However, just the next day along with hotel vouchers they sent me a new set of t&c which mentioned cab will be only provided from 10a. M to 6 p. M and any extra usage is chargeable. Also, they made another condition that dzire will be provided on availability basis. I contacted them and tried to reason out that since payment has been made there should be no such terms added. I was rudely told this is done like this to every customer and since i did not enquire about extra charges it is my fault. I had clearly asked the sales representative that are there any extra charges to which she mentioned there are none.

I mailed travel triangle's customer service with the exact before and after t&c pdfs but its been 3 days and they have not responded. I talked multiple times to sales reps and none of them provide me a resolution