Travel Triangle — amount not refunded

Address:

29,Dayanand Block, Shakarpur, New Delhi, Delhi, 110092

I recently booked with travel triangle having booking id 660899.
My trip was cancelled because of covid19 and i was charged as follows

Total amount paid to travel triangle = 1, 27, 434/-

Flight cancellation - 31, 550/-

Travel triangle & customiseyourtrip cancellation - 12500/-

Payment towards land part to europe dmc - 25000/-

Amount to refund = 1, 27, 434 - 69, 050/- = 58, 384/-

Above mentioned charges are without any booking and cancellation proofs. Charges must include following details with its proof of booking and cancellation i. E.

A) sightseeing
B) transfers
C) hotels
D) travel triangle commission
E) flight transactional vouchers.

Moreover, cancellation is not initiated by me as embassy of france is not allowing to have travel visa due to pandemic covid 19 so how i am eligible for so much cancellation charges.

Furthermore, i am reiterating again that all my flights and hotel bookings were refundable as i opted for insurance while booking.

I expect logical answers from travel triangle such a reputed travel industry as not taking any responsibility of there own services provided