Travel Triangle — bad planning of trip resulted in worst trip

 
2 Reviews
 jhachandan on Jan 3, 2019
This was my worst experience with travel triangle. The trip was not planned properly due to which all my 4 days and money went in vein.

When i registered the complain on whatsapp group which was created their. Everyone talking non-cence since yesterday.

1. Since start it was worst.in 3 degree temperature i had waiting on bus stop in delhi. No one informed me about the delay.
2. Hotel was changed without prior knowledge.
3. There was no power back up.
4. There was nothing to heaten-up the room or body.
5. There was nothing to get warm drinking water in night.
6. The hotel owner said the 31st party is free till 3 pack and then chargeable. They lied to us and asked us to pay 3000 for party while checking out.
7. No room service provide.

8. We could not have done day 1 local sight seeing due to delay departure of bus. We reached manali at 5 pm. Driver said he will take us to the sightseeing which we missed tomorrow after we return from solang valley. But they have not planned it properly next day as well. The driver came at 11:30 after i called him. We reached solang valley at 4:30 pm. We could not do any activity for which we paid 3000 to the third party. It all happened due to traffic and road construction going on in manali. This could have been avoided if the proper planning was done by the agent.

9. They have not planned even day 3 as well.

10. The hotel owner has theft our cigarette packet when i left for 5 minute. When i informed this to agent he told me ' bahiya itni kyu pi lete ho ki pata nhi ki kaun samaan kaha rakha.".

Since yesterday they are frustrating me. No one is resolving this issue. I want all my money back which i expend in my whole journey. Earlier i was asking for 50 % apart from volvo bus and hotel charges. But, the way they had treated me after filing the complain. I am completed exhausted and harassed. Now i want all my expenses back. Which is 17000 + 3000 spend at third party = 20000.

Complaint Status


[Jan 03, 2019] Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Travel Triangle Customer Care's response, Jan 03, 2019
Hello Chandan,

We are sorry to hear about your experience. Please share your Trip ID/contact details, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle
Updated by jhachandan, Jan 03, 2019
I have my booking for Kashmir with travel triangle next month and i am afraid of the planning and thinking to cancel the trip. As, travel traingle does not take any action if anything goes wrong. Its on your fate if the holiday will be good or not.
Updated by jhachandan, Jan 03, 2019
My trip id was 3724028.
Updated by jhachandan, Jan 10, 2019
why i am not getting any updated here? This is really frustrating.
Verified Support
Travel Triangle Customer Care's response, Jan 12, 2019
Hello Chandan,

Apology for the inconvenience caused during the trip. We would like to thank you for the detailed feedback. We value our customers and your honest feedback will only help to improve our services. Appreciate your participation. We really look forward to you taking a trip with us again.

Regards,
Aditi | Team TravelTriangle
Updated by jhachandan, Jan 16, 2019
i have not raised this complain to get the compensation not for future trip.
I dont know why you guys dont do anything when you make someone's trip worst.
Updated by jhachandan, Jan 16, 2019
Improving service means you must take action if because of your and your agents fault if someone trip become panic you must refund the amount. You can not simply say that you will improve your service for other traveler or trips in future.

The whole point here is i want my money back, as i was not provided with the service mentioned in my voucher for what i paid to you.
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My travel id was 3724028

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    Travel Triangle - bad planning of trip resulted in worst trip