[Resolved] Travel Triangle — booking id 1888384
One of the most unprofessional group of people i have seen. searched for best honeymoon destinations on there website and selected HK which later got amended because of bad weather. Selected Thailand and requested for quotes. Like any other person we selected the one with lowest rates and as per the reviews. Hence confirmed the booking through one TA which was Destyasia via one girl names as Pragati. And that was the biggest mistake of our life. That agent was after our life to decide the destination along with the hotels because they hotels which she suggested was awful. within 2 days we final out destination along with money transfer because she even use to watsapp us at 12 in the night to get the lead closed. I understand its all sales based things these days but hello where is customer service. In between when she use to call us i kept on asking her will you help us in upgrades, document details for which we said do not worry i will be in touch with you through your trip. and Once the money was deposited that lady stopped answering our calls.we had no voucher with us. Just one day before our trip i called her company and connected my self with Anuj. Thank fully he shared some vouchers with us. at the end i tried sharing my feedback saying its really unpoffesional of her and stuff like that. he replied do not talk like this she is travelling to goa and i am trying to help you. No manners at all. Zero customer service. One hotel which i chose was novotel in Phuket and der website was saying some part of hotel will be under construction. i requested her not to get me a room in that location . she lied and mentioned that do worry i have check there is no construction going on. where in we stayed der facing counstruction site for 3 days after paying what not money to them. Do not ask me to send you the email on feedback id as it was already done and no action was taken .. I will make sure i will educate the costumers about your website and the TA you guys work with so that no one have to face the exp. which we did.
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Mar 22, 2018Complaint marked as Resolved
Oct 14, 2017Travel Triangle Customer Care's response Hello Nitya,
We have a strict quality control check maintained for our travel agents, therefore, as mentioned earlier we will take corrective measures and rectify things from our end. We value our customers and your feedback is equally valuable. We assure you none of what you said will go unheard. Hope that answers your query. Looking forward to you travel with us again.
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