[Resolved]  Travel Triangle — booking id 3183660: package not delivered as promised, mismanagement by the vendor

This is with reference to the booking id: 3183660 (Dubai trip: 5d/4n with travel fireflies)

I am highly disappointed with the package my dubai package, the way the plan was executed, not delivering the right itenarry that was promised before booking, and a lot of chaos in the whole experience.

To list a few false promises and troubles, please refer below:

The agent never responded in time, i had to do multiple followups on phone, whatsapp to get response to my query.
Visa was delivered one day before the trip after so many followups. Itenarry not shared - on several requests the itenarry was shared 2 days after the trip had started... And even after that last day the itenarry changed at last moment... And final itenarry was not shared.
Tickets/vouchures are being shared just 30mins before every visits - after followups. Bhurj khalifa, dubai aquarium and zoo tickets were shared half an hour before the scheduled time. This caused too much chaos in reaching the destination on time (Specially with senior citizens in tour) - travel triangle mentioned that i would get the tickets and vouchures after the second payment, it was miss in the promise made.
Dubai aquarium and zoo - i was promised for the researcher ticket. But the ticket provided at the counter was the very base ticket, it was a miss in the promise made.
Miracle garden - i was promised the entry with light snacks option. But nothing was provided for snacks, it was just the entry ticket that was provided, it was again a miss in the promise made.
Bhurj khalifa entry ticket had 9pm as the entry time and the cab drop to hotel was scheduled at 10pm. I pointed to the travel agent that it is not possible. He insisted and said that is best he could do. Please note that the bhurj khalifa - entry and exit line itself was 45-50 mins long respectively, plus visit inside bhurj khalifa takes atleast 45-60 mins. How can the travel agent expect to visitors to complete this 3 hours process in one hour? A tourist spends money to visit the place and get the experience, but as soon as i reached up i started getting calls from agent its time for drop back. I could not spend sufficient time at bhurj khalifa and started back with my aged parents. They had to literally run (Despite of being senior citizens) to the parking lot in dubai mall, which itself is very big. And on top of that the driver guided us the wrong way to parking and left us without dropping to hotel saying we are late. This pure case of mismanagement. I had spent so much money to visit dubai and specially bhurj khalifa, and the agent destroyed my experience and gave us a lot of trouble. This was a pure waste to money and i could not even spend time and enjoy my visit to the iconic tower.
Sent wrong messages for trip being cancelled and then not responding on call our messages to sort out the issue. This caused too much of chaos the very second day of the trip.

If i had to take so much of trouble myself, why will i ever book my travel with any agency. It would be much more organized and less troublesome to do it independently.
I never expected such bad experience from travel triangle. Infact, i did not even get what i was promised in my itenarry.

I have been in touch with your customer experience consultant akanksha agarwal. She says she agrees that i have suffered a loss in my trip wrt bhurj khalifa, but she cannot cannot help in compensating my loss. Why does travel triangle make false promises to customer when they cannot fulfill? Please refer to you promise in public website: https://traveltriangle.com/guarantee (Please refer to section: what if i am not satisfied with agent's services during the trip? Point#3).
Why is travel triangle not compensating me now when they acknowledge the customer faced the problem because of travel agent's mis-management? I have been asking for escalation calls, but she is acting deaf for last several days now. Nor she is responding on phone calls. Pathetic customer care service!

Summary of mismanagements in trips: (I have proofs for each of them and can be presented on demand)

1. Mismanagement at bhurj khalifa - we could not spend time visiting the iconic tower and also driver left us without giving drop to hotel.
2. Miracle garden - no snack s were provided as was promised in the package.
3. Dubai aquarium and zoo - the base entry was provided, despite of mentioning about the researcher ticket in the package.
4. Itenarry and vouchers not provided - despite of being mentioned in travel triangle payment terms.
5. Trouble and chaos i faced in the whole of my trip.

Please help me with the compensation and refund.