[Resolved]  Travel Triangle — booking id 5840741: poor, pathetic service and cheating customers after getting advance payment.

Address:

Gangtok

Right from the 1st day, i've been encountering problems with pathetic service and i am unable to enjoy my holidays rather i have made payments and getting tension everyday bcz of poor services and not honoring commitments. It's been my 4th day and not even a single day, i've gone out for sight seeing except for 30 mts and shutting to diff locations.

Issues faced so far:

1. Nearly 2 hours wait time at airport, when cab pick up got delayed. No response from the driver and treks and trips.
2. Next entire day sight seeing dropped bcz of strike at darjeeling and cab which was under our disposal was also not provided
3. As per contract we agreed for cab to be at our disposal and not even that is at our service
4. Repeated calls and msgs to sunil from trips n treks with zero resolution and zero support. Absolute nonsense
4. Today promised for nathula pass visit and then asked to pay double the price for permit when agreed now they say permit not available
5. Cab assured of reaching the hotel from 8:30 for sight seeing and even after 12 noon, no news from anyone
6. Toy train ride refund already provided by railways to the agent but trips and treks yet to refund the amount to customer.
7. Pathetic service level and poor communication
8. At hotel yuma, the manager refused to provide dinner on the 2nd day, saying the package doesnt include dinner and worst of it, when we checked out, they didn't allow us to take our luggage from lobby, since trips n treks didn't make payments to them. Such annoying is the level of service offered by such unprofessional company and pathetic company like trips n treks and travel triangle.