[Resolved]  Travel Triangle — Booking of Himachal Trip

Address:

Dombivili

Hi Team,

I had booked my trip to Himachal through travel partner of TravelTriangle - Tripsailer to Shimla-Manali-Dalhousie-Dharmshala from 22nd Dec'20 to 29th Dec'20.

On 17th Dec'20, I met with an accident and have fractured my Hand due to which we have had to Postpone this Trip to Feb'2021

I have been following with your travel agency, Tripsailer for the same & have shared all necessary documents [Doctor's prescription/ Certificate & my hand image with the plaster] however they are not helping me. Nikita [Contact No.[protected]] from Tripsailer says that Hotel bookings are non-refundable. However, when I asked for payment details & hotel contact numbers so that I can speak to them, she has not shared the same with me. She is also not answering my calls nor is she replying to my messages.

My Trip advisor from TravelTriangle, Sumit Dogra (Contact No.[protected] is also not replying to my calls & email.

Is this the kind of services you give? I have paid Rs.30000 which is my hard earned money which was arranged after a lot of difficulty to Travel Triangle in 2 Installments. I am not even asking for refund. I just want you guys to postpone my Trip to Feb'21.

I hereby request them to kindly help me & resolve my complaint on priority.

Thanks & Regards,

Arshiya Pinto
+91-[protected]