[Resolved] Travel Triangle — clarification required regarding refund for booking id 2869647

 
3 Reviews
India
 [email protected] on Sep 4, 2018
This is regarding my trip with travel triangle for kerala.
I have booked the trip for kerala starting from 17 august to 21 august 2018 with your associated vendor unrise travel triangle. However, due to flood in kerala i opted cancellation of my trip as the flight got cancelled. I have booked consumer case with consumer forum with reference 896506.
I would like to highlight my query and expectations with you so that i can proceed further to file the case in consumer court.

Query:
1.
My flight vendor indigo has refund the full amount without cutting any charges. However, travel traingle return me the amount after cutting around 1000 rs.
Please brief me and provide evidence for the same.

2.
My hotel, house boat and cab got cancelled as the situation was not favourable for traveling in kerala.
You people have cutted 7000 as cancellation charges. However, they have not charged single rs as cancellation fee. If they have cutted please provide the proper bill for that.

3.
I want proper cancellation bill for flight, hotel, houseboat and cab.

Expectations:

My expectations with travel triangle is proper guidance and full refund for hotel as well as flight as travel triangle recieved full refund with flight and for hotel they have not charged with any cancellation fee. Please revert back to me asap else will take next steps in this matter.
Complaint marked as Resolved 2018-10-18 11:34:47

Complaint Status


[Sep 04, 2018] Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Travel Triangle Customer Care's response Sep 04, 2018
Hello Sateesh,

We are sorry to hear about your experience.

Please share your Trip ID with us, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle
Verified Support
Travel Triangle Customer Care's response Sep 07, 2018
Dear Sateesh,

Our team has looked into your query & already offered the best possible resolution in this case. Unfortunately, we won't be able to offer the refund that you are looking for. A detailed explanation has been shared with you by the team. Regret the inconvenience caused.

Regards,
Aditi | Team TravelTriangle
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286947
thanks for sharing information
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    Travel Triangle - clarification required regarding refund for booking id 2869647