[Resolved] Travel Triangle — deficiency in service - booking id 2429485 | |||
Me and my wife booked europe package worth rs 227288 through travel triangle. We were assured of hotel, flights and visa. We kept on paying installments as per shubham sharma of travel triangle and their registered agent flycheapest. We came to know on the day before our flights that our visa was rejected by ourselves as they did not inform us. Now when we seek refund which they refuse as per their policy. I want to being to your notice that they prepared wrong itinerary and hotel vouchers due to which our visa was rejected. I request the consumer forum to intervene and ask travel triangle to refund us fully. We also seek compensation o for messing up our honeymoon trip and causing mental harassment. They have been also approached by india consumer forum for refund but they ignore. Kindly help us its been 6 months no resolution given. Was this information helpful? | |||
Dec 22, 2018 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Nov 20, 2018 Travel Triangle Customer Care's response Hi Ashish, It is unfortunate that you couldn't take the trip with us. As already communicated by the team, VISA process isn't under the control of travel agent but Embassy. In this case, despite our promptness, VISA got rejected one day before the trip. Hence, as per the cancellation policy already shared, we won't be able to provide any refund. We'd also like you to note that the team has already shared all details & proofs in context of the same with you over email. Hope this answers your query. Regards, Aditi | Team TravelTriangle | |||
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