[Resolved]  Travel Triangle — dispute with traveltriangle, kashmir holiday travels & its services

Address:

New Delhi, Delhi, 110015

Dear team travel triangle,

This is to inform you that i have booked an package[protected] through your website for srinagar (Kashmir) package partner was kashmir holiday travels.

I was in conversation with mr. Shahid from kashmir holiday travels and after few calls and clarification i was agreed to take the services and paid the advance amount of rs 6800/- including travel triangle charges.

But some how i did not get any of the services i was offered. I was supposed to have 2 night stay in srinagar 13th july and 14 july 2019 respectively and sight seeing along with pickup from katra and drop to jammu. For 5 adults out of those 3 were female and one infant.

On the day when my packaged supposed to be start, i was promised a pickup at 5:30 am on 13th july but there was no cab neither any calls from mr. Shahid from kashmir holiday travels or from his cab driver. Cab came to my hotel at 7:50 am after number of calls from my side to the cab driver and to mr. Shahid. And, everytime they all have a long list of excuses.

Even cab arrived there were some issue with the cab as i was promised to get an innova non ac cab and i got tvera and then again i have to do argument/discussion with mr. Shahid from kashmir holiday travels. He finally agreed to provide another cab but that too took a long time to arrive at my hotel ad it came at 9:20 am on 13th july 2019. So, we were already late by around 4 hours from scheduled time of departure.

Finally trip starts and 9:20 am, i informed mr. Shahid that we are boarded and coming to srinagar.

At udhampur, we got a small issue of passing cab and after 15-20 minutes that have been resolved by mr. Shahid and we headed towards chenani tunnel but after reaching chenani tunnel we have been stopped by police and bsf officials as entry was barred for local festival for outside visitors and police did not allow us to travel to srinagar. And, it should be duty or travel consultant to make travel arrangements and itinerary according to local festivals and availabilities. It was flashing in news since 8 am in morning and we were assured that we would be able to pass through. And if the availabilities were not there, we should have been pre-informed. Please also note that we were made to check out our hotel at 8 am and next cab arrives at 9:20 am. My family was on road for good 70 minutes. And again we waited at chenani tunnel to pass for almost 2 hours, again on road.

We stuck up there with no clue whatsoever so i called mr. Ajaj as mr. Shahid called to informed me that he will not be available and his manager mr. Ajaj will help me if i need anything. Also i gave cash rs. 5000/- to the cab driver when mr. Shahid told me for the same though i was supposed to pay at the hotel to mr, shahid.

Now after several calls to mr. Ajaj we were at the road for almost 2 hours and he was also not sure what to do. Now, see my situation i was with 3 ladies and 1 infant stuck up in middle of a road, we were walking all night of 12th july and reach hotel in the morning of 13th july 2019 as we went for the darshan of shri mata vaishno devi. Understand the pain and situation of all o[censored]s. Many a times mr. Ajaj declined my calls and on number of occasions he was clue less what to do.

Then, he offered me to stay 1 night in patnitop and 1 in srinagar, we were terribly tired and had no other option so i said yes to this and later me and mr. Ajaj agreed to have only 1 night stay at patnitop and package would have been over after that and whatever changes in the price will be paid accordingly.

We started to reach patnitop and after reaching there i called mr ajaj and still he was clueless what to do and he has not been able to book any hotel remember that i have booked my initial package with 3 star property. After several calls and waiting on road he asked my driver to find any place and at last they find one. But guess what we are offered a guest house which doesn't match the standard of living expected for a whopping amount we were to pay. Upon this i got a call from mr. Shahid and he started arguing with me even he was very rude and way of talking was so childish and also threatened me to pay whole amount at the moment only. I told him that did not get any service till that time remember it was 2 pm and i have lost all hopes. Argument went over 15 minutes.

Giving up on kashmir holiday travels and travel triangle, we arranged our own accommodation in evening 5 pm and stayed there. This was not ended here.. He (Mr. Shahid) keep on messaging me till 9:30 pm on 13th july 2019 and at last he said that all my services are being terminated here and he also called the cab driver not to pick or drop us any where. Later i arrange another cab with extra payment.

This was the package i got from you and them and memories we got from you and your partners. We have suffered a lot in this duration. I would like to highlight some points :

Cab was not on time, so we were late on the trip.
The first cab driver was very rude and i could not travel with him as his way of talking was very down.
Kashmir holiday travels has no clue what was happening in jammu and kashmir and they were not able to get us reach the destination as this was the part of the package.
Kashmir holiday travels did not arrange anything on time and me and my family suffered a lot.
Me and my family was so tired after the darshan of shri mata vaishno devi temple and we were almost walking for 16-18 hours. Feel our pain.
I have 3 ladies 2 of them are over 50 years of age and 1 infant and they did this to us which is not justified. I wish any of their family member stuck in this situation then only they can understand.
Later kashmir holiday travels representative were very rude and arguing on almost everything.
They even threatened to pay the full amount of the services which we did not receive at all.
I paid my hotel, food, cab bills which put extra hole in my pocket.
We all have been under so much mental stress and was feeling harassed and mentally tortured by the kashmir holiday travels and their representatives and they did not miss a chance to do so.
I had conversation with one of travel triangle representative named "rohan" (#[protected]) i told him all the story and guess what he was willingly taking kashmir holiday travel's side.

I did not expect this behavior for us or for anyone who is going off to spend sometime out of monotonous daily routines.
However my trip has come to end and i have no more good memories with you, i humbly request you to refund back my amount as no services have been taken and mr. Shahid has terminated the services from his end.

Attached is the screenshot of termination from his end.

I hope i see some flash of humanity from here!

Thanks!