[Resolved]  Travel Triangle — Escalation regarding god trip 7364892

Me and my friend initiated a vacay with your company for Goa for April 2020 which we were not able to go due to Covid 19 which was known to everyone. We have paid ₹20, 700 approx which includes the fee your company takes for providing services to us. After April we didn’t receive any intimation about the flights or the trip (for which we have paid ie the services to be received by your company) which we assumed your company is taking care of. On 25th July your company provided the credit vouchers of which we accepted worth ₹17, 258 which they said we can use anytime before March 21. On Aug we again mailed for rescheduling the trip which was left unanswered by your company.
On September again we tried to reach out for the same and they communicated the same story of March 21. Today on 07/01/2021 when we are asking your company to book tickets with the voucher they say that we never got refunded from the airlines. We have initiated this trip with your company so that they can takecare of all the bookings. Why is our money not refunded after many reminders. If it was to be done by our side then why do we need travel triangle for. We were not given any intimation about the flights. How are we supposed to know. Who was taking care of our trip? We are said that we should have called the airlines. All I want to know is why ? We have paid travel triangle for services. If tickets were booked by your company then why is it not refunded why did your company not take action. Why is our money not important that your company didn’t try to help us. Why do we as citizens need such an app when it can’t help us at time of need. And most of all why were we not communicated about the same that tickets can’t be canceled.I am disheartened by the services provided by your company and need you to take action and help in refund. There is no help from your company and we want you to intervene as, if this is what we get from travel triangle then we should also spread the word so that it doesn’t happens with anyone else. Need your support. Kindly refund the money as this is lack of services and mental harassment we have to go through for one single trip, feels like it was a mistake trusting your company. We are looking forward to you support and help.