[Resolved] Travel Triangle — fraud committed not refunding the amount

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Travel traiangl Gurugram , Haryana, India
 Meghna Burathoki on Apr 13, 2020
I had booked a trip for Turkey and the date of departure is 11th May 2020.
I booked the trip for two people and the total package cost for two people was approximately 192, 000 Rs.
I have already paid the 1st installment for two people and the total is 68, 000Rs.
My visa had to be filed on the 10th April 2020 but now according to the government guidelines the visa for tourists to travel abroad cannot be filed now till the 30th april 2020. My travel date is 11th May 2020 and it is quite certain that now i cannot travel because of the Novel corona virus.
I have spoken to the customer care and the Travel Agent as well.
But i am "forced" to pay 10% of the travel package cost that is around 9600 Rs each
And a total of 19, 200 Rs.
It is not even my fault i really want to go to turkey but the conditions are as such.
Even the turkey government are not allowing tourists.
I booked my travel package from SVS travels which is an agent of Travel Triangle.
Complaint marked as Resolved 2020-05-15 15:31:31

Complaint Status

[Apr 14, 2020] Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Travel Triangle Customer Care's response Apr 14, 2020
Hello Meghna,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. Rest assured that we will provide a resolution soon.

Aditi | Team TravelTriangle
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    Travel Triangle - fraud committed not refunding the amount