Travel Triangle — international tour

Address:

House no 196 badi haveli k peeche deeg adda, Mathura, Uttar Pradesh, 281502

i am dr. Ruchira sarkar this side. I have recently completed a thailand tour via your company and i had really a blasg on the first 4 days of your tour but the last day got totally spoilt. They promised me a maeklong market tour on the last day which day cancelled on the day of giving me vouchers. I kept on complaining continuously and they promised to arrange an alternative but on the last day your representatives switched of their phone and i had to book through makemytrip to do the last day of the trip. Now after returning back they asked me for the reviews and all and when i complained again they are saying that itinery can be changed anytime and we wont refund you but still as an apology we r giving you a voucher which you can use for your next trip. I have all the whats app conversation screenshot where it has been said they are looking for an alternative and trying to arrange it. So please let me know if you are refunding me the amount of rs. 4000 or not which i have used to book the trip on makemytrip or do i have to communicate to consumer forum and ask that after payment how can itinery be changed without any alternative being provided.