[Resolved]  Travel Triangle — mauritius trip booking id 5789011 dated 11.09.2019

Address:

Rocking Trips, B-91, Second Floor, Sector 1, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have opted couple tour package (4 nights and 5 days) for Mauritius vide Booking ID 5789011 on 11.09.2019 for an amount of Rs. 1, 43, 000.00 (Rs. One Lakhs Forty Three Thousand) through Rocking Trips, Noida (“Firm”). In that period, I have received various quotes ranging from INR 1 Lakh to 1.46 Lakhs for 5 days and 4 nights. However, the major attraction of quote includes Hotel Side as a Complementary Activity: Boat house, Aqua Gym, glass bottom, boats, kayak, pedal boat, Tennis Beach, Volley Bocce Balls Table Tennis etc. in the boarding Hotel Azure Paradise (in short “Activities”). Such quotation with Activities allured me to opt for quotation of Rocking Trips, Noida. Accordingly, my trip was scheduled from 01.12.2019 to 06.12.2019 as mentioned in the attached quote (Annexure-1). Further, the attached quote indicates Seat in Coach (for all the transfers) Airport-Hotel-Airport transfer Full Day Ile Aux Cerf Tour with speedboat transfer Full day North Tour (Port Louis, Fort of Citadel, Grand Baie and Caudan Waterfront) Full day South Tour (Cruepipe, Seven Coloured Earth and Ganga Talao). The three time installment payment has been made on actual days.
(i) On 01.12.2019, I have enquired from the hotel representatives about the Activities but they have denied the same from their end. The actual conversation took place between me from Mauritius and your concerned person Shri Aman (contact no. [protected]) however, in vain. Accordingly, the concerned hotel representative of Azur Paradise vide e-mail dated 05.12.2109 informed me that the services are not available at the hotel.

(ii) On 02.12.2019, my trip was scheduled for Seven Coloured Earth and in the attached quote, nowhere it has been mentioned that I need to pay extra amount. However, La Vallee Des Couleurs (The valley of colours) charged me 2050 MUR (for one couple: INR approx. 4100) which led to embarrassment in the tour. (Annexure-4). The receipt was shown to Shri Aman but he intentionally did not replied.
Travel Traingle who framed the tour itinerary and accordingly, the control of Rocking Trips vests in Travel Triangle. Due to negligent in services and lack of proper communication of the concerned firm, Travel triangle shall also be equally responsible and accordingly, I would request to refund the proportional amount of Rs. 37, 000/- as compensation for financial loss suffered by me in the foreign country. It was the ulterior motive of the concerned firm and your firm to harass their customer.