[Resolved]  Travel Triangle — my thailand trip has been cancelled just before 2 days. and, there's no response from sangeetha (traveltriangle poc)

We have booked a thailand package with travel triangle which includes hotel booking, airline booking and other travel packages across the entire trip. We have paid the entire amount in 3 installments. Their travel vendor is setango (Kapil was assisting).

Trip start date is 25th jan 2020. It was cancelled from their end on 22nd jan 2020. We have received the flight details and hotel vouchers also by mail few weeks back.

When i called the setango travel agency person, he told that he broke the contract with traveltriangle and that he cannot assure me of the trip. Then, i contacted sangeetha (Poc from traveltriangle) on 21st jan, who was not even aware of this broken contract. She then tried checking on this and given me a fake promise that i would receive all the vouchers and details on 23rd jan.

All of a sudden we received a call on 22nd jan from travel triangle team (Sangeetha) stating that trip is cancelled due to ongoing business issues with setango & travel triangle.
As our planned travel is scheduled on jan 25th 2020, we are trying to reach travel triangle agent (Sangeetha), she's avoiding our calls and not even responding for any our texts as well. Even customer care service is pathetic they were trying to play around stating that we will receive the call by this time or that time. Fact is that no one is concerned.
I wanted to know when we are getting our refund back.

We need this refund immediately as we are planning our travel on the same dates.