[Resolved]  Travel Triangle — no proper action taken/refund not processed when for bali trip even when air asia provided one time free reschedule

We had planned our bali trip with travel triangle trip id-6890261 and the travel agent is ludo consulting. Our trip is scheduled between 19-mar-24. Due to the outbreak of covid-19, we have planned to reschedule the trip and airasia has announced that it will allow for one time rescheduling option prior to 3 days of the date booked. We have informed the same with our travel agent by 12/03/2020, but no prompt option was taken place and we were informed that the flights are not refundable. And the confirmation with the airline happens after pushing it for two continuous days and the airline have confirmed that they will only charge the fare difference on 14-march. So we have given them the new dates and asked for estimation details. But nothing happened till 18-march and on 18-march suddenly they informed us the fare difference was 29000. When we checked our pnr and our booking date has been changed to new date with the change fee of 15, 580 + fare difference. We have requested a week earlier and airline allowed for one time rescheduling prior to three days but no action was taken on that. Despite the change fee of 15580 we were informed 29000 as the fare change. There is no clarity of information and no person knows the difference between rescheduling/refund. Change fee will be included only when it is reschedule and we were not looking for refund. Even when the free rescheduling option was provided we were not given that option and finally they are informing us that this is the fare we got from airline after so much delay. Despite the money, amount of stress is relatively higher
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Apr 26, 2020
Complaint marked as Resolved 
Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2020
Travel Triangle Customer Care's response
Hello,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle
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