[Resolved] Travel Triangle — no refunds, misleading & harassment to the customer | |||
Hi team, I was looking for a honeymoon package in the month of january 2020. I booked a package on 24th jan 20 for bali at 1, 11, 100 rs & my booking id is 7008790. I already made a payment of 87300 rs & 22700 rs is yet to transfer. But now due to corona virus, bureau of immigration (Ministry of home affair india) statement is issued that: All indian nationals are strongly advised to avoid non essential travel abroad. On there return they can be subjected to quarantine for a minimum period of 14 days. Due to this we want to cancel the trip as it is a medical risk for us and for all, but travel triangle is not ready to refund the amount we paid to them. The flights have been booked with vietjetair.com & booking id is g8hcfs[protected] On reaching travel triangle travel agents, they are insisting to cancel the trip without any refund. This is outrageous. I am taking the trip but due to national advisory its not possible. Why do i loose my money 87, 300? Its a lot of money i have saved. Given the corona virus situation, i need my money back, i dont want to postpone the dates but i need full refund of the initial amount i paid. The travel agent are charging 95% amount as cancellation charge without sharing any cancellation invoice from airlines, hotels booking, land booking, nothing at all. Making a fool to the customers, Before making a payment there people are calling 10 Times a day, but now all of them left the company when we try to reach them. No proper communication & pathetic customer support. There people dont even have a decent tone or manner on how to talk to customers. This is how you wanna grow your business?/ As per the invoice my last payment is to be made by 19-03-20, then why they started sending mail, payment to be made by 12-03-20 as due date? Because an advisory is issued by govt of india on 11th to avoid any foreign trips. This is how you want to meet your targets by cheating people. Thank you, Puja puri Was this information helpful? | |||
May 14, 2020 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 Travel Triangle Customer Care's response Hello Puja, We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon. Regards, Aditi | Team TravelTriangle Verified Support Apr 13, 2020 Travel Triangle Customer Care's response Hi Puja, We have forwarded your query to the concerned team and they are working on it. Please allow us some time to get back to you with a final update. Regards, Aditi | Team TravelTriangle Verified Support Jul 08, 2020 Travel Triangle Customer Care's response Hey Puja, It is unfortunate that you couldn't take this trip with us. Please note that as per the cancellation policy mentioned in the invoice, the best possible resolution has already been offered to you. Apologies for the inconvenience caused. We'd be glad if you would accept the same. Regards, Aditi | Team TravelTriangle | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
582
Pending
66
Resolved
326
Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurgaon, Haryana, India - 122015
View all Travel Triangle contact information
I was Looking for a Honeymoon Package in the month of January 2020.
I booked a package on 24th Jan 20 for Bali at 1, 11, 100 Rs & my Booking ID is 7008790.
I already made a payment of 87300 Rs & 22700 Rs is yet to transfer.
But now due to corona virus, Bureau of Immigration (Ministry of Home Affair India) statement is issued that:
All Indian nationals are strongly advised to avoid non essential travel abroad.On there return they can be subjected to quarantine for a minimum period of 14 days.
Due to this we want to cancel the trip as it is a medical risk for us and for all, But Travel Triangle is not ready to refund the amount we paid to them.
The flights have been booked with VietjetAir.com & Booking Id is G8HCFS[protected]
On reaching Travel Triangle Travel agents, they are insisting to cancel the trip without any refund.
This is outrageous.
I am taking the trip but due to National Advisory Its not possible.
Why do I loose my money 87, 300?
Its a lot of money I have saved.
Given the corona Virus situation, I need my money back, I dont want to postpone the dates But I need full refund of the initial amount I paid.
The travel agent are charging 95% amount as cancellation charge without sharing any Cancellation invoice from Airlines, Hotels Booking, Land Booking, Nothing at all.
Making a fool to the customers,
Before making a Payment there people are calling 10
times a day, But now All of them left the company when we try to reach them.
No proper communication & pathetic customer support.
There people Dont even have a decent tone or manner on How to talk to customers.
This is how you wanna grow your Business?/
As per the invoice my last payment is to be made by 19-03-20, Then Why they started sending mail, payment to be made by 12-03-20 as due date?