[Resolved] Travel Triangle — non clarifications of terms related to travel

Upasana Bhise

from Bhopal, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452001

We have booked a trip for bali which is scheduled on 17 dec 18. While booking the trip, travel agent did not told us about the condition that passport validity of more than 6 months are required. After obtaining full payment.. Now this condition is expressed.. For rescheduling they are demanding extra money of rs 29000/-
This is cheating on customer. When they have obtained our passports and full details why they haven't informed us about this condition earlier.

Mohit kumar

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Feb 13, 2019

Complaint marked as Resolved

Travel Triangle customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Travel Triangle Customer Care's response Hello Upasana,

We are sorry to hear about your experience. Please share your Trip ID/contact details, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle

Verified Support

Jan 02, 2019

Travel Triangle Customer Care's response Dear Upasana,

Please note that the terms & conditions clearly state that under VISA requirements that a minimum of 6 months validity from the expected return date is required for the passport. Apologies if the same was not communicated otherwise. We are glad that you decided to reschedule your trip, and we hope to make this trip a great experience for you.

Regards
Aditi | Team TravelTriangle