Travel Triangle — Not refunding the amount its been more than a year

My booking id is 6919897.
I am very sorry to say that i have never experienced such an unprofessional organization where no one ( travel triangle as well as their so called trusted agent) has any clue.The money has been refunded by the airlines way back but eveyone was just hatching eggs on that amount .It was me who follwed up so.many times but its been more than a year their is no closure.
I booked a package for thiland fr may bt as we all know covid came as all flights got cancelled.I paid over a lakh for that Now at the time.of refund they are mentioning
1. The hotel charges which i never paid for how strange is that they are saying that they booked on their own without asking money from.us wow ??? Such a generous travel agents
2. Deductions from travel agent' s side wow !!! First it is the time of covid and second they earned intrest on our money over a year and now asking for their dedcution.

Plz do not show the status RESOLVED UNLESS U DO SO !