[Resolved] Travel Triangle — not refunding the booking amount for kerala floods | |||||
We have booked a package of 8ppl with travel triangle for our kerala holidays. But now we are cancelling the package due to floods. Hence requested to refund the booking amount. But travel triangle is not ready to refund as per their cancellation policy. Also they are saying that if you are continuing with the package, we will show whatever is available for tourist. I had worst experience ever with travel triangle. Initially, when we were booking the package, they told so and so hotels will be booked but once we made the payment, they changed the hotel to 2 star. That time also, we have to fought with them to give the same hotel Was this information helpful? | |||||
Oct 12, 2018 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Sep 04, 2018 Travel Triangle Customer Care's response Hello Dipti, We are sorry to hear about your experience. Please share your Trip ID with us, so that we can further look into it. Regards, Aditi | Team TravelTriangle Verified Support Sep 05, 2018 Travel Triangle Customer Care's response Hello Dipti, Thanks for sharing your details. We have made a note of your concern and are working on it now. Be rest assured that we will provide a resolution soon. Regards, Aditi | Team TravelTriangle Sep 09, 2018 Updated by dipti.16 Aditi, Check the attached mail. Agency also confirm it is not safe to travel Kerala but still they are not ready to refund full amount.  Verified Support Sep 11, 2018 Travel Triangle Customer Care's response Hi Dipti, Our team has looked into your query & already reached out to discuss the same with you. Please note, as per the cancellation policy, 25% of the total package cost was to be charged. However, the amount paid by you was less than this cancellation cost. Hence, in your case, no refund can be provided in this case. Hope this answers your query. Regards, Aditi | Team TravelTriangle | |||||
 3 Comments | |||||
Comments
Totally worst experience with travel triangle . Will not recommend...
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Trip Booking Id: 3040354
I had booked a Kerala trip from 10 Sep - 18 Sep. Due to floods, I have to cancel the trip. Since it's an "Act of God" I should be given 100% refund but no refund has been granted to me for the hotel payment and less than 50% refund offered for flight. ID: 3049916
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