[Resolved]  Travel Triangle — Package for andaman nicobar islands tour id: 5545029

Hello aditi
My son, sanchit goel had booked andaman nicobar islands package for 25th dec.'19 for whole family (4 adults & 1 infant), but due to cancellation of goair flight we could not go. Myself & my wife (Mrs. Priti goel) both senior citizens, specially travelled from noida to bengaluru to join our son, sanchit goel & his family, for trip to andaman nicobar islands from 25.12.19 ~ 30.12.19. On 24th dec.’19 night (After 10 pm) we got the massage that goair flight has been cancelled. Almost through out that night we kept searching for alternate flight but could not get. Flight cancellation was immediately informed to travel triangle. Inspire of lot of pursuation meager amount of rs.8900 out of rs.124000 has been refunded.
It may be noted that we enquired from all the individual hotels at port blair, neil island & havelock, they have confirmed to having the refund policies & they normally refund full amount after deducting 10%. Even ferry also refunds 50% within 24 hrs. Of cancellation. But inspire of all these only 7% of the total amount has been refunded. This is pure loot. Moreover the cancellation is not due to our fault. Travel triangle has not even considered this. We had given an option to reschedule the total package but extremely sorry to state it was also not considered. Under these circumstances there is no other alternative except to initiate legal action and tell all through social media.
You may take up with the management & convey our concern regarding such a negative attitude of the concerned and our horrible experience.

Anil goel
[protected] / [protected]
Anilgoel. [protected]@gmail.com
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Mar 1, 2020
Complaint marked as Resolved 
Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2020
Travel Triangle Customer Care's response
Hello Anil,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle
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