Travel Triangle — refund not provided

@shrav

Address:

122001

Hi,

We had planned a 6-days trip to thailand scheduled on feb 23 2020. We had already paid 2 installments for the trip which would cover the flight, hotels and some land charges. Due the novel covid-19 outbreak, we decided to cancel the trip as the numbers in thailand were increasing drastically. We had informed the agent and the travel triangle coordinators as soon as we got the news, by the end of jan regarding this. After this, the agents started giving reasons saying they have left the company, met with an accident etc to get away from the cancellation process.

Though we received input on the cancellation charges and the amount that will be refunded once we sent email looping in all the travel triangle cordinators, there was never a refund processed. Instead, in the email chain, the agents would say that the cancellation charges are increasing which does not make any sense as the delay is from their end. Since then, we have got no email response and no one responds to our calls, which is a clear indication that they are least bothered about the refund and just want to make money.

Have raised multiple complaints on traveltriangle customer care and it's more pathetic, have not received a single response email/call yet. Requesting you to process the refund asap. Booking id:6599381.
Agency - travel fireflies

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Travel Triangle customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2020

Travel Triangle Customer Care's response Hello,

It is unfortunate that you couldn't take this trip with us. Please note that as per the cancellation policy mentioned in the invoice, the best possible resolution has already been offered to you. Apologies for the inconvenience caused. We'd be glad if you would accept the same.

Regards,
Aditi | Team TravelTriangle

Aug 18, 2020

Updated by @shrav The best possible resolution cant be avoiding customer's calls. We are said that the hotel which was booked is not ready to give refund. On asking the agent to share the hotel contact number so that we can request them personally, the agent refused to do so. As we have already lost the complete flight charges, the agency should put some efforts to get the refund atleast for the hotel and the land trip.