[Resolved]  Travel Triangle — regrets on no proper response from travel triangle executive

Dear travel triangle team,

This is one hell of a testimony from your customer who regrets booking a trip with one of the worst travel aggregators travel triangle portal when i had my offers and credits available with makemytrip and yatra. Out of curiosity and to give a try hoping startups will deliver, i have booked a trip to utthrakand for 4 adults and 2kids trip id 5866346. All three installments were paid and the travel agent is somewhat supportive and we have some queries from our end regarding the trip. We were provided with a responsive and receptive relationship manager mr. Mohd ameed who never picks the call or calls us back even after repetitive calls. Our trip is to start in another two days and if some issue arises in middle of the trip and if we call this person then we will be at stake. Again we tried contacting your customer care directly seeking help in this regard and one kind enough lady representative attended and heard all my stories and assured a callback within 2 hours from senior executive but that 2nd hour is yet to come and no call was received. This is where startups fail. Retaining a client is always easier than getting a new client. I should have gone for makemytrip where customer care people calls us within 15 mins if a query has been raised which i regret now. I even know no one in your team will ever care this email and give a call back. Kudos to your service level.

If some senior management team sees this mail by chance and before moving this to deleted items try and educate your relationship managers to treat their clients the way they need to be treated. Also tt is not the only player in this segment.

Note: i shall post this in all your social networking channels shortly