[Resolved]  Travel Triangle — reimbursement issue

Address:	Gurgaon, Haryana, 122001
Website:	www.traveltriangle.com

Opted travel triangle for singapore + malaysia trip (6 night and 7 days)
I planned for international holiday trip to singapore and malaysia and avail the services of travel triangle so that i could enjoy my holiday trip fully. I don’t want to take headache of booking and visa formalities. Simply took services so that all the bookings and visa process is done by the company and i could enjoy my holiday trip fully without any hassle.
My tripe details:-
Trip booking is done by travel triangle from 5jan2019 to 11jan2019. My booking id is 3687397. The travel executive surabhi ([protected]) did my booking like from delhi to malaysia to singapore, then singapore to malaysia via bus. Later from malaysia to delhi through flight again.

Issue details:-
When i had to travel from singapore to malaysia, then my visa was under process. But it was not received on time. Surabhi told me that they will help me to get the malaysia visa done one day before, but when she fails to do that, then she directly shared priyatosh number ([protected], [protected]) (The master mind of fraud). He was such a shrewd guy, he didn’t helped me in resolving my any query but just keep asking me that you go for on arrival malaysia visa and pay for it and we will pay you back once you are back.
Even when i asked that show me proof that whether you have applied for my visa, then also he show some screen shot but when i check the status online based on that screen shot i got message that no such record exist. That means he never applied for my online malaysia visa request, all fake records he was showing. Even at time priyatosh was giving me suggestion that if no one ask you about visa at immigration then simply go quietly without saying anything. How stupid this answer was. Their staff is so unprofessional that they were advising to do unethical thing in another country.
I was so worried during the entire trip that don’ t know if i won’t get on arrival visa then what will happen. How should i proceed further for my trip? Shall i come back directly from singapore to delhi while my return ticket was from malaysia. So tensed and was in hell like situation. I could not enjoy my holiday at all.
Once i reached at immigration center of malaysia, i simply applied for on arrival visa. It cost me 1275 ringgit (The bill is attached). Priyatosh and surabhi had told me that they will return this amount to me. But once i reached back in delhi, they stop picking up my call. Even customer care executive also didn’t resolve my issue. I have all the email and chat conversation from my holiday trip where i was facing lot of trouble due to this priyatosh and shefali. Even their chat group was also not able to resolve my queries.

Compensation and fine should levy on travel triangle:
Personally, i got stuck in foreign country with my daughter and wife. I totally relied on this travel triangle but neither their support team helped, nor their chat group could help, even now that priyatosh is not picking my call. Customer executive told me that they will help me to get the re-imbursement but now they are also not calling back.
The irony is that many innocent travellers rely on these shrewd companies and book their international trip and later they see that they have got a big loss or sometimes face fraud by such companies. I have seen many other complaints again this company where they had book incorrect flight, their booking id does not exist at all.
Similar proof i also have where they have shared on whatapp that they have applied for my malaysia visa but that does not exist at all (The screen shot is attached).

I simply want that such companies should be banned so that they could not make fool of other people. There are many good companies are there, but as i got victim by this fraud company. They spoiled my entire holiday, the holiday was full of tension, very bad experience. Even big fraud on visa fees as well.
As a reimbursement, i request to help me to get back my entire trip amount as a fine on this company. I choose this company just to enjoy my international trip, but this unethical company spoiled my entire vacation. I had paid 2, 15, 000 rs to this for which invoice is already attached. I want the entire amount back as they have spoiled my entire trip, i could not enjoy holiday, even i could have stuck in that country due to non-availability of malaysia visa whereas my singapore trip was already over.

I have tried all possible help from travel triangle, but no customer executive helping. Even no one from escalation matrix is responding as well. Very poor support staff they have. Looking for justice and good punishment to such big fraud company i. E. The travel triangle including the staff member like priyatosh ([protected], [protected]).

Regards,
[protected]@gmail.com