Travel Triangle — serious concerns during trip, worst trip planning mismanagement & wrong, itinerary, fooled us, no standard for trip pricing fraud company. | |||
This is to inform you that I booked trip for spiti valley my booking id 4826668 with ur agent kailash holidays shimla(www.kailashholidays.in). It was worst experience just like a bad nightmare. Sir as per the iternary our tour we enter spiti valley through shimla and exit via rothtang pass, manali 1. Just want to say that u are making foolish to your customers by taking booking for chandratal lake and enter manali via rohatang pass. For your kind information sir the road for chandratal lake and rohatang pass was closed till we reached their(date 20 Jun 19) and not clear by snow was not opened in till date 20th june 19.. not possible to reach their and from local people we confirm that the chandratal lake was not open in the season till we reach their then how he took booking and accommodation in chandratal lake and also he include in our iternary took money from us.I want to say that ur agents are a fake people and fake commitment.and because of we were not visited chandratal lake, kumzom pass, rohatang pass and manali as per day mention in your iternaty we had return back to the same way via shimla. 2. The second serious concern about the driver you provide us for tour, sir Driver is behaving pathetic everytime and we ware very much harassed by driver.He always asked for extra money. He never come on time .always come 2-3hrs late for pick up everyday we ware wakeup him after we get ready and he took 2-3 hour to get ready and everyday he waited us for 2-3 hours and refuses to go as per the itinerary at from first day only he has not covered points as per itineary. I got so fed up from driver attitude and company attitude and if we asked him for sight seen of the place then his common dialog was “Muze to kuch pata nahi hai ji, mai to pahlhi bar sun raha hu” sir my humble question to you how u send unexperience and unprofessional driver with us??. 3. Again the serious problem about the driver he is very rude always asked us for money and if we refuse to give it he threatening us to drop us in a remote place in spithi valley sir as you know the spiti valley is a remote area even not other network are working there our all mobile phones had no network even very less traffic seen on the road and also he threaten us that if we ould not give him a money then in that case he would not give us our luggage such a pathetic behaviour of your driver we had a kids with us and What the hell was happening . ..When I mentioned to Travel Triangle agent, the agent did not accept anywhere driver fault and agent also told us give him money whatever he asked . 4. Sir as per iternary must be cover manali and rohantang pass we asked for travel agent to cover manali and rohatang pass he asked us extra 25000/- sir if it is include in our iternary and we already paid the money for it then hoe he again asked the extra money for it and we refused to give the extra money to driver and agent he refused to cover the manali and rohatang pass sir how your people is unprofessional and how he blackmail the coustmor??its very serious problem from ourside if we paid the money then you must be cover all points as per iternary, and if point is not cover then in that case you have to refund our amount... 5. Dinner was horrible. no inhouse restaurent facility, and worst service they have provided to us but somehow we adjusted. even no spoons, no glasses to drink water. 6. The hotel you provide in kaza was worst .No hot water no facility... At everypoint agent was not bothered for behaviour of driver and Travel Triangle was helpless to take any action . I have been calling and messaging, but there is not call back from your team. You service is pathetic, I would never recommend it to anybody. I want my refund, I do not want any other option as I would never want to plan a trip with such a disgusting travel agent. Summary. -Never ever book your trip with kailesh holidays. -Travel Triangle emergency contact number was not working througout the trip. - Don't trust blindly on travel triangle. All agents on travel triangle are not honest. -Travel Triangle — fraud company, no standard for trip pricing, worst trip planning I am repeatedly requested to take action against or provide me compensation. Was this information helpful? | |||
Travel Triangle customer support has been notified about the posted complaint. Verified Support Jul 17, 2019 Travel Triangle Customer Care's response Hello Rakhi, We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon. Regards, Aditi | Team TravelTriangle | |||
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