Travel Triangle — traveltriangle not refunding tour cancellation amount

Address:

Delhi

This is in regards to the booking that we had initiated using travel triangle and sharing travels pvt ltd - delhi based travel agency. (https://www.sharingtravels.in/about.php)

Total cost of the trip was rs. 128900 of which we have paid rs. 75900. Now due to the covid19 outbreak, the airlines and the resort where the booking was done have cancelled the booking. This was not informed to us by sharing travels pvt ltd (Which should have been the case) instead when i was expressing my worry to travel in such situation along with our 1.5yr old kid, the agent was pushing me to go ahead with the plan and there is no risk involved and didn’t give any importance to my worry. Also, was continuously pressurising me to make the further payment and was harassing me mentally and emotionally to the core. Then i tried to contact the airline and resort authorities that’s when i got to know about the booking cancellations. When i showed these proofs and demanded for the refund of the amount paid they are now saying since i didn’t pay the remaining amount the booking have been cancelled automatically and i am not eligible for any refund.

We were to travel to maldives, the maldives government has temporarily suspended all the on arrival visas on 25th march, effective 27th march. But the sharing travels pvt ltd have given me a false information that the maldives government has taken the decision on 27th march and my booking was cancelled on 25th march.

Right from beginning they have been hiding important updates and providing me wrong information which i feel is a completely unfair practices.

Now when i posted about this behaviour of theirs on social media’s and told them about legal actions they said to go ahead and complain to anyone we want.

Smith from sharing travels pvt ltd told me to get confirmation from the hotel regarding the cancellation and the complete refund. If i get this then he will process my complete refund. I got an email from the hotel confirming that the booking is cancelled without any penalties. But now smith is going back on his words and trying to beat around the bush and coming up with all lame excuses. This is a clear case of deliberate cheating and fraud.

I don’t know how many more people are suffering by paying their hard earned money to this fraud travel agency.

Now the agency has said they will not even reply to any of our emails and we will have to take it up with traveltriangle further. So far traveltriangle has not even replied to any of my emails or communications on various platforms. The travel triangle, through which i got the contact of this sharing travels are also not helping me to sort the issue.

Travel triangle is cheating big time and not refunding the amount. I want my complete refund.