[Resolved]  Travel Triangle — trip to dubai

We have booked a package through travel triangle back in january for dubai from hyderabad and our travel date was 7th march 2020 for which you agent charged us 129000 for two people. Due to this sudden situation and out real of corona virus we was not able to travel in march and decided to postpone it to april 4th for which again he charged us 19280 just to postpone.
Now the situation has got worse all over the world and we ain't able to travel in our upcoming date which is 4th april and decided to cancel the trip due to this situation.
Now here comes the pathetic service from your team it's been 3 weeks now we had been dealing to get things cancelled and get the money and for cancellation as well they are charging us 63800 which is like crazy.
These people are giving us all run around and not even bothered about their customer, while it was about booking through them they used to call 10 times a day now that the customer wants a refund they are least bothered.
This is a horrible experience with travel triangle and we would take this up further absolutely disgusting.
Need this fixed asap. Trip id. 7155863
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Apr 25, 2020
Complaint marked as Resolved 
Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2020
Travel Triangle Customer Care's response
Hello Sudeepta,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle
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Comments

I am co passenger for this trip, travel triangle made us pay extra for postponing the trip, and now they are not refunding that amount back. you people are absolutely garbage.

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